Summary:

Shipping of orders:

All orders placed before noon are shipped the same day, Monday to Friday

(Excluding public Holidays, Out of Holidays advertised on the website)

 

Delivery:

France

Delivery is free in the letter followed in France.

Maximum delivery time announced by the carrier : within 48 hours

Rest Of the world:

Delivery 3 to 5 working days, deadline to be announced by the carrier

Secure Payment:

The payments carried out by bank card, securely, through Paypal, or by bank transfer.

Returns:

We pay a lot of attention and care to our products in order to bring you complete satisfaction. However, if you were not convinced(e) of your choice, you have, a period of 14 days from the receipt of your package to change your mind and make the return of the goods at your expense, except if it is a delivery error or defect on our part. The personalized jewelry, or items that have been worn, cannot be the subject of a return or a withdrawal pursuant to article L. 121-20-2 of the consumer code.

For any return, please contact us either by the contact form, or by email at contact [at] love-and-dream.fr

It will be necessary to return your order, in a perfect state of resale. It will therefore neither have been worn, or washed, or stained. If a free item or gift was offered or sent with the product which you want to make the return, it must necessarily be returned simultaneously, under penalty of non-processing of your refund request

The return of goods must be made by letter followed for the purchases less than 50€, or recommended for purchases over 50€, to the address below :

L&D

171 Street Magazine

59590 Raismes

FRANCE

Upon receipt of your return, and subject to their compliance, we issue a refund for the products by crediting the credit card, bank account, or Paypal account used for the transaction.

General Conditions of sale:

"Our general conditions of sale were developed from a model-free and free which can be downloaded on the site https://www.donneespersonnelles.fr/"

Between the Company Love-And-Dream, 171 rue de la poudrière, 59590 Raismes, registered with the Register of Commerce and Companies of Valenciennes

under the number 819 523 804 00014, represented by Mr. Arnaud SOULIGNAC, in the capacity of manager, duly empowered for the purposes hereof. The company can be contacted by email by clicking on the contact form accessible via the home page of the site.

Hereinafter the "Seller" or the " Company ". On the one hand, And the person or entity through the purchase of products or services of the company, Hereinafter, "Buyer" or "Customer" on the other hand, It has been exposed and agreed as follows :

PREAMBLE

The Seller is the publisher of products and services exclusively to destination for consumers, sold through its Internet site (https://love-adn-dream.fr). The list and description of the goods and services offered by the Company can be viewed on the above sites.

Article 1 : Purpose and general provisions

The present General Conditions of Sale determine the rights and obligations of the parties under the online sale of Products offered by the Seller.

The present General Conditions of Sale (GTC) apply to all sales of Products made through the Internet sites of the Company, which is an integral part of the Contract between the Buyer and the Seller. The Seller reserves the right to modify the terms at any time by publishing a new version on its website. The terms which apply are those in effect at the date of the payment (or first payment if multiple payments) of the order. These terms and conditions are available on the website of the Company at the following address : https://love-and-dream.fr/fr/content/3-conditions-utilisation. The Company also ensures that their acceptance is clear and without reserve in putting in place a checkbox and a click of validation. The Client declares to have taken knowledge of all the present General Conditions of Sale, and, if applicable, the Special Conditions of Sale related to a product or a service, and accept, without limitation or qualification. The Customer acknowledges that it has benefited from the advice and information necessary to ensure the adequacy of the offer to its needs. The Client declares to be able to contract legally under the laws of france, or validly represent the individual or entity to which it is committed. Unless proven otherwise the information recorded by the Company constitute proof of all transactions.

Article 2 : Price

The prices of products sold through the websites are quoted in Euros excluding taxes and specifically identified on pages of descriptions of the Products. They are indicated in euros all taxes included (VAT + other taxes) on the order page of the product, and excluding costs specific to shipping. For all products shipped outside the european Union and/or DOM-TOM, the price is calculated net of tax automatically on the invoice. Of customs duties or other taxes local or right of importation or taxes of state are likely to be demanded in some cases. These rights and sums do not fall under the jurisdiction of the Seller. They will be the responsibility of the buyer and under its responsibility (declarations, payment to the competent authorities, etc). The Seller is prompt as the buyer to inquire about these aspects with the local authorities.The Company reserves the right to modify its prices at any time for the future. The telecommunications costs needed to access to the Internet sites of the Company are the responsibility of the Customer. If applicable, the costs of delivery.

Article 3 : Conclusion of the contract online

The Customer will have to follow a series of steps that are specific to each Product offered by the Seller to be able to carry out his order. However, the steps described below are carried out systematically : ➢ Information on the essential characteristics of the Product ; ➢ Selection of the Product, if any of its options and indication of the essential data of the Client (identification, address, etc.); ➢ Acceptance of these General Conditions of Sale. ➢ Verification of the elements of the order and, where appropriate, correction of errors. ➢ Follow-up instructions for payment, and payment of the products. ➢ Delivery of the products. The Client will then receive email confirmation of the payment of the order, as well as an acknowledgement of receipt of the order confirming it. He will receive a copy .pdf of these general conditions of sale. For the products delivered, this delivery will be to the address specified by the Customer. For the purposes of proper performance of the order, and in accordance with article 1316-1 of the civil Code, the Customer undertakes to provide his identifying information was true. The Seller reserves the right to refuse the order, for example, any abnormal request, made in bad faith or for any legitimate reason.

Article 4 : Products and services

The essential characteristics of the goods, services and their respective prices are placed at the disposal of the buyer on the Internet sites of the company. Client acknowledges that client has received a detailed delivery charges as well as the terms of payment, delivery and execution of the contract. The Seller undertakes to deliver the Customer's order within the limit of available Product stocks only. Failing this, the Seller will inform the Customer. These contractual information is presented in detail and in the French language. According to the French law, they are subject to a summary and a confirmation of the validation of the order. The parties agree that the illustrations or photos of the products offered for sale do not have value

contract. The duration of validity of the offer of Products and their price is mentioned on the Internet sites of the Company, as well as the minimum duration of the proposed contract when it is they who carry on a continuous or periodic supply of products or services. Except under specific conditions, the rights granted hereunder are solely to the natural person signing the order (or the person who holds the email address given). In accordance with the legal provisions in the area of compliance and hidden defects, the Seller shall refund or exchange the defective products or not corresponding to the

command. The refund can be requested in the following manner : by email to contact@love-and-dream.fr, or by using the contact form located on the website.

Article 5 : property reserve Clause

The products remain the property of the Company until full payment of the price.

Article 6 : Terms of delivery

The products are delivered to the delivery address that has been specified in the order and the stated period of time. This time limit does not take into account the period of preparation of the order. When the Customer orders several products at the same time may have different delivery times. In case of late delivery, the Customer has the possibility to terminate the contract in the terms and conditions defined in Article L 138-2 of the Code of the consumption. The Seller shall then refund the product and the costs of the " go " in the terms of Article L 138-3 of the French consumer Code. The Seller provides a link sent from the shipping order to ensure the follow-up of the order. The Vendor recalls that at the time the Customer hangs possession of the physical products, the risk of loss of or damage to the products is transferred. It is the Customer's responsibility to notify the carrier of any reservations concerning the product delivered.

Article 7 : Availability and presentation

Orders will be processed within the limits of our available stocks or subject to available stocks at our suppliers, off personalized jewelry. In case of unavailability of one item, excluding jewelry custom, over a period of more than 2 working days, you will be notified immediately of foreseeable delays in delivery and the order of this article may be cancelled on request. The Customer may request a credit for the amount of the item or a refund. Regarding the personalized jewelry, the period may extend over a period of 4 weeks, as indicated in the ads.

Article 8 : Payment

Payment is due immediately with the order, including for products that are in preorder. The Customer can make the payment by credit card, PayPal, or bank transfer. The cards issued by banks domiciled outside France must obligatorily be international bank cards (Mastercard or Visa).On-line secured payment by credit card is done by our payment service provider. The information transmitted is encrypted in the rules of the art and cannot be read during transport on the network. Once the payment is initiated by the Customer, the transaction is immediately debited after verification of the information. In accordance with article L. code by article 132-2 of the French monetary and financial Code, the undertaking to pay given by card is irrevocable. In providing their banking information at the time of the sale, the Customer authorises the Seller to debit their card for the amount on the price indicated. The Customer confirms that he / she is the legal owner of the card to be debited and that it is legally entitled to make use of it. In case of error, or the inability to charge the card, the Sale is immediately cancelled by law and the order canceled.

Article 9 : withdrawal Period

In accordance with article L. 121-20 of the consumer Code, " the consumer has a period of fourteen days to exercise his right of withdrawal without having to justify reasons nor to pay penalties, except, where applicable, of the expenses of return ". "The time limit referred to in the preceding paragraph runs with effect from receipt of the goods or the acceptance of the offer for the supply of services ". The right of withdrawal may be exercised by contacting the Company in the following manner : by mail to contact@love-and-dream.fr, or via the contact form on the website. We would like to inform Customers that, in accordance with article L. 121-20-2 of the consumer Code, this right of withdrawal may not be exercised for the personalized jewelry, or for items that have been worn. In case of exercising the right of withdrawal within the abovementioned period, only the price of the products purchased and the shipping costs will be refunded, the return shipping fees are the responsibility of the Customer. Returned products must be in their original condition and complete (packaging, accessories, instructions...) so that they can be recommercialisés in a new state ; if possible, they should be accompanied to the command reference. In accordance with the legal provisions, below you will find the form type of withdrawal to contact us at the following address : L&D, 171 rue de la poudrière, 59590 Raismes. Reimbursement procedure : return the article or articles, letter, followed for the purchases less than 50€, recommended for purchases over 50€. On receipt and after inspection, the refund will be made.

Article 10 : Warranties

In accordance with the law, the Seller has two safeguards : compliance and hidden defects of the products. The Seller shall reimburse the purchaser or exchange the apparently defective products or not corresponding to the order carried out. The refund request must be made in the following way : request by mail to contact@love-and-dream.fr, or via the contact form on the website. The Seller reminds the consumer : - has a period of 2 years from the date of delivery of the property to take action on behalf of the Seller - that he can choose between replacement and repair of the property subject to the conditions provided by art. apparently defective or does not match - it is provided to give evidence of the existence of the non-compliance during the six months following the delivery of the goods. - that, except for second-hand goods, this time limit will be increased to 24 months from 18 march 2016 - that is, the consumer may also make a claim under the warranty against hidden defects of the thing sold, within the meaning of article 1641 of the civil code and, in this case, he may choose between the rescission of the sale or a reduction of the selling price (the provisions of sections 1644 of the Civil Code).

Article 11 : Complaints

If applicable, the Buyer may make any complaint by contacting the company at the following coordinates L&D, 171 rue de la poudrière, 59590 Raismes.

Article 12 : intellectual property Rights

The brands, domain names, products, software, images, videos, texts or, more generally, any information subject to intellectual property rights are and shall remain the exclusive property of the seller. No assignment of intellectual property rights is carried out through the GTC. Any total or partial reproduction, modification or use of such property for any reason whatsoever is strictly prohibited.

Article 13 : Force majeure

The performance of the obligations of the seller for the term hereof is to be suspended in the event of the occurrence of a fortuitous event or force majeure that would prevent the execution. The seller will notify the customer of the occurrence of such event as soon as possible.

Article 14 : nullity and modification of the contract

If any of the provisions of this agreement to be void, this nullity does not lead to the nullity of the other provisions which shall remain in force between the parties. Any contract modification is valid only after a written agreement signed by the parties.

Article 15 : Protection of personal data

In accordance with the Law Informatique et Libertés of 6 January 1978, you have the right to query, access, modification, opposition and rectification of personal data relating to you. By adhering to these terms and conditions, you consent to our collection and use of this data for the completion of this contract. By entering your email address on one of the sites in our network, you will receive emails containing information and promotional offers relating to products published by the Company and its partners. You can unsubscribe at any time. You just have to click on the link at the end of our emails or contact us.

Article 16 limitation of liability

It is stated that a clause limiting the liability of the Seller for the provision of services to eur 1 000.

Article 17 : applicable Law

All the clauses appearing in the present general conditions of sale, as well as all the operations of purchase and sale referred to therein, will be subject to French law.